JHCMoments
Celebrating Service and Care Excellence at our
20th Service Quality Awards
What an incredible time we had at the 20th Service Quality (SQ) Awards on 6 September 2024!
We celebrated the achievements of 80 dedicated staff who went above and beyond in delivering exceptional care. With the theme 'Head + Heart + Hand = Smiles,' the event highlighted how genuine actions leave lasting impressions. Whether you were there in person or cheering from afar, let’s carry the inspiration from this memorable event forward as we continue to create smiles together.
Head + Heart + Hand = Smiles in Action
Associate Professor Dan Yock Young, CEO of NTFGH and JCH, set the tone with his opening speech, reminding us that service excellence goes beyond tasks—it's about heartfelt patient care. This spirit carried through the awards, celebrating 30 multiple-time recipients known for their compassion, and 50 first-time winners who have made a lasting impact on their patients
He highlighted that our SQ Award recipients are making waves beyond our organisation, with three past winners of the Public Sector Transformation (PST) Awards - Adjunct Assistant Professor Loke Wei Tim, Senior Consultant, Division of Urology, Department of General Surgery, Ms Poblete Mary Jane Orenio, Senior Staff Nurse (SSN), Ward C5, and Ms Jasmine Goh Bee Bee, Principal Enrolled Nurse (PEN), Clinic A34 Cardiology - also being recognised nationally. These achievements highlight the exceptional calibre of our staff.
20th SQ award recipient, Adjunct Assistant Professor Loke Wei Tim, also received the Exemplary Service Excellence Award at the PST Awards in 2019.
20th SQ award recipient, SSN Poblete Mary Jane Orenio, also received the Exemplary Service Excellence Award at the PST Awards in 2020.
20th SQ award recipient, PEN Jasmine Goh Bee Bee, was the first staff from JurongHealth Campus to receive the (Distinguished) PS21 Star Service Award in 2015 (before it was renamed as PST Awards).
Honouring Our Service Quality Champions
This year, we recognised 80 outstanding individuals across three categories who embody this spirit of service:
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Service Ambassador Award (Silver & Gold) – Congratulations to 65 staff who made a positive impact on our patients, whether by offering a comforting word, going the extra mile, or simply making a patient feel seen and valued. These Service Ambassadors are the heart of our patient experience.
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Service Champ Award – We honoured 11 staff who have consistently delivered excellence, having previously earned the Service Ambassador Award. The Service Champ Award recognises their ongoing dedication to enhancing the patient journey every day.
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CEO & CMB Award – And finally, the highest accolade of the day, went to 4 staff who went above and beyond their duties, delivering extraordinary service that leaves a lasting impression on both patients and their families.
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Adjunct Assistant Professor Loke Wei Tim, Senior Consultant, Division of Urology, Department of General Surgery
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Ms Cynthia Pui Sau Chu, Senior Staff Nurse, Ward C10
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Ms Sharifah Rosnawati Binti Wan Habeeb Sazali, Senior Patient Service Associate, Inpatient Operations
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Ms Amy Koh Yoke Leng, Senior Cardiac Technologist, Cardiac Diagnostic Laboratory
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Every recipient received a well-deserved prize and a certificate of recognition for their amazing contributions.
Special mention goes to Mohamed Hanis S/O Shahul Hamid, Senior Service Associate, Lobby & Visitor Management and Noor Azman Bin Mohamed Amin, Senior Staff Nurse, Ward B10 S, who previously hosted the SQ Awards! We are proud to witness two of our previous SQ Awards emcees receive SQ awards this time around! They’ve truly shown what it means to lead with care, both on stage and in their daily work.
Heartfelt Moments that Matter (featured video)
​One of the most touching moments of the ceremony was the Patient and Caregiver feature video. We heard the heartfelt stories of Mr Wong, son of an 86-year-old patient, who expressed his gratitude to NC Liang Qing, Nursing Administration, for her exceptional care, and Mr Yeo, who thanked Adjunct Associate Professor Ng Chew Lip for his support during a challenging time. These moments remind us why we do what we do, and how powerful heartfelt connections can be.
Video playback: Caregivers sharing their heartfelt appreciation for our fellow colleagues.
"...I've not seen one (nurse) like Liang Qing....She allowed my father to hold her arm (when he was screaming in pain)...this is not just a nurse and her patient...what i saw was a family member of mine, taking care of my father...I have to salute this lady. I think she is one of the best I've ever seen....
if you are not my father's angel, you are definitely his hero. "
Mr Wong, son of an 86-year-old patient, being cared for by NC Liang Qing
NC Liang Qing receiving the Service Ambassador Silver Award.
The day concluded with a powerful closing speech from Dr Darryl Tan, Assistant Chief Medical Board (ACMB) (Patient Experience and Culture). He congratulated all the recipients and shared an inspiring reminder of the positive impact of working together to elevate service excellence at every touchpoint.
He emphasised that each of us plays a crucial role in enhancing the overall patient experience, regardless of our role or department.
His words deeply resonated with the audience, reaffirming our collective commitment to delivering a holistic patient experience and bridging care across the continuum for both patients and their loved ones.
Building a Culture of Service Excellence
The SQ Awards go beyond an annual celebration - they honour the staff who have made a lasting impact on our patients and their families. We hope their exemplary service inspires us to deliver care that brings lasting smiles.
Congratulations to all our award recipients! Your dedication sets new standards in patient care. Let’s keep building a culture of excellence with our head, heart, hands, and smiles.
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Here’s to many more years of service excellence!
#ServiceQualityAwards #TeamPride #HeartOfCare #ServiceExcellence
Recap the hearty moments from the event here!
