JHCMoments
Monthly Service Star Winners -
Staff who inspire, with kindness and compassion
Touching Hearts, Touching Lives
Dr Janice Liao Chin Yi
Consultant
Hand & Reconstructive Microsurgery
Compliments
from CEO
Thank you,
Dr Janice
Compliments from Patient:
Dr. Janice's compassionate approach truly made a difference in my father's healthcare journey. From the initial consultation, she took the time to understand my father's preferred language. Her clear explanations of treatment options (to treat the lump in my father's palm) provided my father with the confidence to proceed with the surgery.
Post-surgery, she continued to demonstrate her care and dedication. During my father's medical follow-up, she translated and read the report in Mandarin and continued to reassure him. My dad was finally discharged as a happy patient.
Well done!
Hanis Khan
Senior Service Associate
Lobby & Visitor Management
Compliments
from CEO
Thank you,
Hanis!
Compliments from Patient:
Dad was conveyed to ED and subsequently admitted, but I was unaware of the ward details. Thankfully, I was assisted by Hanis Khan.
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I found myself in Tower C, while my dad was in Tower B. Hanis kindly guided me to the correct location and made the registration process effortless. Hanis was clear about my needs, and his friendly approach provided me with a sense of reassurance. Most importantly, he was exceptionally helpful and understanding during this critical moment when I needed to visit my dad urgently.
Thank you Hanis.