JHConnext: Connecting Us Through Open Conversations🔗✨
Our first townhall of 2026 was more than a start to the new year — it signalled the beginning of a new chapter for our campus.
Held on 24 February 2026, the session introduced JHConnext, the refreshed identity of our former JHC Live townhall. The new name reflects our commitment to bringing One JHC together — connecting with purpose, sharing ideas openly and shaping our future through collective action.
The Makeover
The session opened with an update on the JHC Live rebranding journey by Ms Celestine Lee, Head of Communications, NTFGH. She shared the thinking behind the shift — from a traditional townhall format to a more engaging platform designed to strengthen alignment and encourage two-way dialogue.
To build anticipation ahead of the official reveal, staff were invited to guess the new name prior to the first JHConnext session. The response was enthusiastic, with 165 submissions and a diverse range of creative entries. Winners walked away with transformable bags and vouchers.
JHConnext represents more than a new name. It reflects our intention to better connect leadership with the ground, ideas with action, and most importantly, people with purpose.
Charting Our Course for 2026
Our CEO, A/Prof Dan Yock Young, set the tone for 2026 with a clear and forward-looking address. Anchored in transformation, he challenged us to look beyond our day-to-day operations and reflect more deeply on our aspirations — who we want to become, what we want to contribute, and how we hope to grow not just this year, but in the years ahead. His message was a call to act with intention: when we are clear about our personal and professional purpose, our work becomes more meaningful and impactful.
He emphasised that transformation is not confined to systems or structures — it begins with mindset. It requires the courage to rethink, the willingness to adapt, and collective ownership to move the organisation forward. As healthcare continues to evolve, so must we — in capability, culture and collaboration.
Celebrating Patient Experience Outcomes
We were honoured to welcome Dr Quek Lit Sin, Assistant Chief Executive (ACE), Clinical Quality and Patient-Centred Care, NUHS, who expressed his appreciation for our improved performance in the 2024 MOH Patient Experience Survey (PES). His affirmation reminded us that our efforts on the ground truly make a difference to the patients and families we serve.
He shared a touching example of a patient who had written in to compliment one of our nurses. During the patient’s hospital stay, the nurse went beyond her clinical duties — singing softly to lift her spirits and offering comfort and reassurance. It was a simple yet heartfelt gesture that left a lasting impression.
The story served as a powerful reminder that patient-centred care is often reflected in small, human moments. Compassion, presence and empathy may not always be measured, but they are deeply felt. Such acts embody the spirit behind our improved PES scores — and reflect the dedication our teams bring to every patient interaction.
Following Dr Quek’s talk on MOH PES 2024 results, Dr Darryl Tan, Vice Chairman Medical Board, Patient Experience & Culture, NTFGH, presented the detailed PES results for Ng Teng Fong General Hospital and Jurong Community Hospital. The improvements reflected sustained teamwork, compassion and a strong culture of care.
At the same time, he reminded us that while we are making good progress, there is still room to do better. Patient experience is not a fixed achievement, but a continuous journey. Every interaction matters, and every touchpoint shapes how patients and families remember their care journey. By building on our strengths and being honest about where we can improve, we position ourselves to serve with even greater empathy, efficiency and impact in the years ahead.
We concluded the first JHConnext session with a Q&A segment. Questions raised were met with responses from leadership, demonstrating that open conversations are not only welcomed, but valued.
As we continue this journey, we hope even more colleagues will step forward — whether at the microphone or through digital channels — to share perspectives, surface concerns and spark ideas. A culture of openness begins with the courage to ask, and every question brings us one step closer to greater clarity, trust and collective progress.
Ushering in the Year of the Fire Horse
As we gathered momentum in the Year of the Fire Horse, colleagues came together for a lively Lo Hei in the foyer, joined by festive food and activity stations thoughtfully curated through a collaboration between Communications and HR Employee Engagement. The shared tossing of yu sheng symbolised not only prosperity and abundance, but also our collective aspirations for unity and success in the year ahead.
From fried carrot cake, laksa, mantou with crab sauce, mango sago, dragon beard candy, tutu kueh and refreshing slushies, to activities such as a tea blending bar and Chinese calligraphy, the foyer was filled with energy.
In the same spirit of inclusivity and care, snack boxes were thoughtfully prepared for our Muslim colleagues observing Ramadan, so they could enjoy the treats later when breaking fast.
JHConnext is more than a rebrand — it is a renewed commitment to move forward together with vitality, confidence and connection.
Here’s to charging ahead in 2026 — aligned in purpose, united in spirit, and connected in action. 🎉
More photos here:
