MD Engagement 2026: Reflecting on Progress, Looking Ahead
Jurong Community Hospital (JCH) colleagues came together on 9 March 2026 for this year’s MD Engagement, where Dr Kelvin Koh, Medical Director, JCH, shared reflections on our progress in 2025 and the priorities that will shape the year ahead. The session was a meaningful opportunity to look back on how far we have come, while also looking ahead to how we can continue building on our strengths as one team.
Recognition on the Rise
One of the encouraging updates shared was the rise in staff recognition over the past year. The number of colleagues acknowledged for their contributions increased from 34 in 2024 to 60 in 2025. These recognitions came through JurongHealth Campus platforms as well as cluster- and national-level awards, reflecting the growing visibility of the good work being done across the clinical, operations, administrative and ancillary teams.
Strengthening Acute and Community Care Collaboration
With JCH receiving more complex transfers from NTFGH, this reflects growing confidence in our post-acute and rehabilitative capabilities. More importantly, it points to closer acute and community care collaboration, enabling patients to experience smoother and more appropriate transitions in their care journey.
Community Hospital of the Future (CHoF) Model: Meaningful Impact and Future Potential
The session also touched on the positive impact of the Community Hospital of the Future (CHoF) pathways, InReach2CH and Clinic2CH. These efforts have shown statistically significant reductions in length of stay at both NTFGH and JCH, supporting earlier rehabilitation and improved patient flow. The results also point to the model’s potential for further growth in the future.
Hand Hygiene Improvements
In care quality, hand hygiene compliance improved across multiple wards in CY2025, with all wards exceeding the 85 per cent target. Leading the way were Ward C5 and Ward C10, which emerged as the top two performers. This reflects the steady commitment of teams on the ground to maintaining safe care practices for our patients.
Pulse Survey and Patient Experience
The 2025 Pulse Survey also painted an encouraging picture, with strong levels of staff engagement, psychological safety and overall wellbeing reported across teams. On the patient front, the Patient Experience results showed improvements in areas such as therapist communication, rehabilitation activities and care transition planning. At the same time, areas such as communication clarity and rest during stay remain important focus areas as we continue working to enhance the care experience.
New JCH Leaders
The session also highlighted two new leaders: Ms Phyllis Tan, Senior Nurse Manager, Nursing Administration and Ms Low Inn Sze, Head, Speech Therapy. Their appointments mark new additions to the JCH leadership team as we continue strengthening our capabilities across disciplines.
The session ended with an emphasis on teamwork and continued collaboration across all disciplines to enhance patient care. Dr Kelvin also surprised colleagues with a special treat, a song he composed for JCH using Copilot, titled This is JCH, This is You. As a creative reflection of our shared work and journey, it brought a warm and uplifting finish to the session.
