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A Journey Towards High Reliability

From 20 to 24 February 2023, the MOH Ensure Safer System (ESS) Baseline Assessment took place at NTFGH. Four assessors from the Joint Commission International (JCI) conducted a series of Patient & System Tracers and Building Tour activities. They spoke to numerous staff to understand our work processes and also assessed our facilities' adherence to safety processes.

Curious what happened during the assessment? Check out the recap below! 

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The JCI Assessors were very impressed! Read on to find out the reviews!

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A total of 36 improvement opportunities were identified from our assessment last week. We will work with our Chapter Leaders in this journey of continuous improvement towards High Reliability. Well done Team JHC​!

"The Senior Leadership team is proud of your hard work in demonstrating High Quality care to our patients. Let us take small but meaningful steps towards achieving greater improvements and continue to deliver right care right as part of our High Reliability Journey."

- Dr Quek Lit Sin (CEO)

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JHC recognises the need to measure our practices against a robust, high standard of care to establish the baseline of our care practices. It is heartening to see Team JHC being open in sharing and be innovative in developing solutions to tackle the challenges. Let’s give ourselves a pat on our backs and strive to provide Right Care Right to every patient, at every encounter​.

Check out some photos below!

Credit: Quality, Innovation & Improvement (QII) and Medical Affairs 

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