Patient Experience and Service Excellence at the Heart of JHC 💖

At JurongHealth Campus, patient experience and service excellence are not random initiatives. They are part of who we are, guiding everyday decisions and shaping how we care. This September, two inaugural events brought that spirit to life: the Patient Experience Awards 2025 and the Patient Experience and Service Excellence Day 2025. Together, they recognised our staff who go the extra mile and equipped teams with practical skills to deliver even better outcomes. The purpose is clear: drive positive patient experience through the right service mindset.

Recognising Those Who Make the Difference: Patient Experience Awards 2025 🏆🎖️

Organised by Patient Experience & Culture Office

The Awards celebrated colleagues who consistently turn values into actions for our patients and families:

CEO & CMB Award: 4 staff received our highest accolade for going beyond the call of duty to deliver incredible care to patients and families.
Patient Experience Champ Award: 19 staff honoured for consistently delivering exceptional service that enhances patient experience.
Patient Experience Ambassador Award: 72 staff recognised for making a positive difference to our patients.
Special Recognition Award: 5 awards presented to NUH colleagues and partners for creating positive experiences for JHC patients.
Team Awards: 5 teams commended for outstanding contributions that enhance patient experience and support healing journeys.

These awards are more than trophies. They reflect our culture in action, where compassion, accountability and teamwork translate into better care.

Click here to see the full list of Patient Experience Awards 2025 recipients.

Building Capability 💪🏻 and Mindset 🧠: Patient Experience and Service Excellence Day 2025
30 September 2025
Organised by Patient Experience & Culture Office and JurongHealth Academy

To sustain excellence, we learn, practise and improve together. The event featured three mini workshops designed to strengthen practical skills and the service mindset across our teams:

SPARK! Rapid Design Thinking for Patient-Centric Innovation
An interactive introduction to design innovation in healthcare, hosted by Dr Nadya Shaznay Patel, Assistant Professor of Business, Communication and Design cluster, Singapore Institute of Technology.
Uncovering Your Potentials to Deliver Extraordinary Service
A guided session on self-discovery to identify strengths and qualities as a service leader, hosted by Yulia Johan, Senior Manager, Operations, NTFGH.
Eco-Enzyme Workshop
A hands-on activity on reducing food waste and making eco-enzyme, hosted by Green Nudge.

During the Patient Experience Brown Bag Lunch Talk, Mr Kelvin Koh, CEO of MINDS, spoke on reimagining and transforming care for Persons with Intellectual Disability (PWIDs). He outlined MINDS’ strategic directions and its transformation to shift the Post-18 service model from programme-centric to person-centred, built around the unique preferences, interests, needs and strengths of each PWID. In line with the Enabling Masterplan 2030, this approach tailors support across learning, living, employment, care and wellbeing. Mr Koh also highlighted key challenges and how MINDS is addressing them.

Building on his keynote, the conversation extended to our panel discussion on accessibility and support for PWIDs, featuring:

Dr Darryl Tan, Associate CMB, Patient Experience and Culture, NTFGH
Ms Koh Li Lian, Head, Medical Social Services, JCH
Ms Tan Chai Eng, Assistant Director of Nursing, NTFGH

Our commitment to patient experience is both a celebration and a promise. We recognise colleagues who set the standard, and we invest in skills that uplift the whole campus. Thank you to every staff member who brings empathy, diligence and pride to work each day. Together, we will continue to learn, innovate and deliver care that feels personal, seamless and kind—because at JHC, great service is simply how we do things.🫱🏻‍🫲🏻