JHC Journey of building QI Capacity and Capability: Publication on BMJ Open Quality
We are thrilled to celebrate a significant milestone in JurongHealth Campus’ (JHC) journey to building Quality Improvement (QI) capacity and capability!
Our dedication to continuous improvement has been recognised with the publication of our paper in the prestigious international journal, BMJ Open Quality. Titled "Building capacity and capability for quality improvement: insights from a nascent regional health system", this publication highlights JHC’s steadfast commitment to driving excellence in healthcare.
Our journey in QI has not gone unnoticed. Recently, we were invited to share our insights with improvement colleagues across Singapore through the INSPIRE (Improvers Network Singapore Community of Practice) platform. This invitation underscores our leadership in fostering healthcare quality improvement on a national level.
Publication Paper on
BMJ Open Quality
Sharing at INSPIRE Platform
JurongHealth Campus had embraced a strategic, three-phased approach to build a robust QI framework:
Establish a Common Language:
We adopted the Institute for Healthcare Improvement’s (IHI) Model for Improvement (MFI) as a common framework towards problem solving. The framework integrated complementary tools such as Kaizen, LEAN, Design Thinking, etc to drive continuous improvement in JHC.
Apply the “Dosing” Approach:
Recognising the diverse roles of our staff, we tailored QI training to meet the needs of every level—from frontline employees to senior leaders. This customised approach ensured a comprehensive understanding of QI principles throughout JHC.
Monitor and Support:
Through collaboration between the QI team, coaches, and champions across divisions, we provided ongoing guidance and support for QI projects. This ensures adherence to the MFI model and helps track progress on key organisational initiatives.
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Our disciplined approach to QI has yielded impressive results:
The percentage of staff trained in QI more than doubled from
11.3% in January 2020 to
22.0% in March 2024
Over 350 QI projects have been successfully completed and documented.
Tangible enhancements are evident across multiple key organisational metrics.
This remarkable journey demonstrates that building QI capacity is about more than just training—it’s about embedding improvement into the very fabric of our organisation. By establishing a common language, clarifying roles, and fostering strong leadership support, we have cultivated a sustainable model for continuous improvement.
We invite you to explore our QI journey in greater detail by reading our publication on BMJ Open Quality.
This milestone would not have been possible without the unwavering dedication and contributions of every member of the JHC family. Your efforts have firmly positioned JHC as a leader in healthcare quality improvement.
As we celebrate this achievement, we encourage you to continue embracing the QI mindset in your daily work. Remember, even small improvements lead to better patient care and outcomes. Together, we will continue to innovate, improve, and deliver exceptional care to our patients.
Here’s to reaching many more milestones ahead!
Thank you, JHC!