QuEST 2025 – Quality, Experience, and Safety Trilogy

This year’s QuEST Adventure brought the spirit of Quality Improvement, Patient Experience, and Patient Safety to life — celebrating how every staff member plays a part in building a safer, smarter, kinder, and nimbler healthcare future.

As part of the QuEST movement, Patient Safety Day, Patient Experience Awards 2025 and Patient Experience & Service Excellence Day, held earlier in September 2025, highlighted our collective efforts to improve systems, enhance patient interactions, and strengthen a culture of care. (Click on links to recap on the events!)

Activities Leading Up to QuEST Apex 2025

Learning visits:

As part of the lead-up, selected staff had the opportunity to go on learning visits to the DHL APAC Innovation Centre on 26 August 2025 and IMDA PIXEL Innovation Centre on 27 August 2025. These visits were designed to spark ideas and inspire innovation by showcasing cutting-edge technologies and practices that align with our ongoing QuEST journey — helping participants reimagine what’s possible in healthcare.

QuESTHUNT:

To build excitement campus-wide, staff also took part in a fun online scavenger QuESTHUNT that encouraged teamwork and learning. Teams of 2 to 4 players explored Tower A to Tower C to complete challenges and quizzes in this 30-minute adventure. We’re thrilled by your participation — with 12 teams each walking away with $80 worth of WeCARE points!

QuEST Apex Event Highlights

The event began with an inspiring video that captured the essence of QuEST—our shared compass for improvement—followed by a recorded opening address from A/Prof Dan Yock Young, CEO of NTFGH and JCH, who was unable to attend in person.

Watch the QuEST video if you haven't!

(Corporate connection required)

Panel Discussion - Transforming Together:

A thought-provoking panel, “Transforming Together: Reimagining a Kinder, Safer, Smarter & Nimbler Healthcare Future,” featured experts who shared their insights on innovation and adaptability in healthcare.

The discussion inspired participants to look beyond challenges and embrace a future built on empathy, agility, and collaboration.

Award Ceremony: Celebrating Excellence

The highlight of the day—the QuEST Awards Ceremony—recognised teams and individuals who exemplified excellence in care improvement. The ceremony comprised of two segments:

Recipients of the Patient Experience Special Recognition and Team Awards were presented by Chief Nurse (CN), Ms Ng Sow Chun.

2. In addition, teams who turned challenges into opportunities, drove innovation, demonstrated compassion and commitment were recognised. A record-breaking 82 posters were submitted, with seven award winners in the respective categories, presented by Chief Quality Officer (CQO), Clin A/Prof Gerald Chua.

Award categories:

Congratulations to all winners!

The event concluded with heartfelt words from Ms Tan Chai Eng, Assistant Director of Nursing and QuEST Co-Chair, who thanked all participants for their dedication and reaffirmed that every improvement—no matter how small—moves us closer to better healthcare future.

The celebration didn’t end there — staff continued to soak in the festive atmosphere at the foyer live stations, where everyone enjoyed a delicious spread of mala, gimbap, kebab, indomie, and fusion tea. The fun carried on with interactive games and activity booths, bringing together colleagues to celebrate the QuEST spirit in action.

It was a day filled with learning, laughter, and shared purpose — a reminder that every improvement, every idea, and every act of care truly makes a difference.

Because of you, QuEST continues to inspire and transform the way we care, every single day.

You can also view QuEST webpage on Intranet here (corporate connection required).

Check out more photos:

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