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From AI Skeptic to AI Advocate 🤖: A Journey I Never Saw Coming
If you had told me a few years ago that I would be conducting sessions to promote the use of AI for productivity gains, you probably would have caught me rolling on the ground laughing. After all, I’m neither a software developer nor technology expert. However, that did not stop my adoption of what would eventually become part of our transformation journey.
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Healthcare is very fast paced. Every day, each of us balances clinical care, operations, meetings, reports, emails, presentations, and countless administrative tasks. Like many colleagues across JHC, I too, experience challenges that were taking too much time. As a process improvement and innovation specialist, much of my work revolves around helping teams work smarter. Ironically, we often find ourselves spending a significant amount of time on repetitive tasks. Taking meeting minutes. Preparing reports. Creating presentations. Searching through documents. Drafting emails. And the list continues. I understand that every part of the process is important which is why I felt that there had to be a better way. That’s where AI tools can help.
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I started integrating AI into my work processes, independent of any grand digital transformation plan. Driven by curiosity to see if it was feasible to achieve real results (as well as a desire to reduce my workload and end work on time), I clicked and experimented, and there were some spectacular failures in the early stages. Often, these failed responses produced comedic results. As I continued with testing and researching, I got better, and I started seeing real possibilities.​
The opportunity to curate content on efficient prompting for the hospital was presented to me by Digital Think Tank (DTT) at a time when the adoption of AI tools was gaining momentum across teams. Recognising the need for structured guidance, I drew on my professional experience and research into prompt engineering to develop practical and accessible learning materials; currently up on the DTT Intranet page. My goal was to translate complex concepts into clear, actionable guidance that staff could confidently apply in their daily work. The curated resources included examples, frameworks, and real-world use cases designed to support learning and encourage adoption across the hospital. Although I was initially doubtful about my ability to curate content for this initiative and whether the materials would meet the diverse needs of staff, I was fortunate to receive strong encouragement from my peers and department head. Their guidance, feedback, and confidence in my abilities motivated me to refine the content and persevere through the challenges.
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Looking back, the most important lesson wasn't about AI, instead it was about mindset.
To me, digital transformation doesn't happen because a new tool arrives. It happens when people are willing to try something different, learn something new, and occasionally laugh at their mistakes along the way. You don't need the perfect idea. You just need the willingness to explore. Every change starts with someone taking the first step outside their comfort zone. Who knows where it might take you?
Written by Mildred Chui, Senior Process & Innovation Specialist, Quality, Innovation & Improvement (QII), NTFGH